Terms of sales

Greetings and thank you for visiting Hat-A-Faya Shop !

Everything is handmade by myself with much love and care.

These general Terms of sale define, exclusively because of the
relationships they establish on the Internet, the rights and mutual obligations
of the parties and the various stages of the ordering process.
The act of validating your order means that you accept these terms and conditions and you definitely confirm your order.



★01   PAYMENTS

★02   MANUFACTURING DELAYS

★03   SHIPPING

★04   RETURNS

★05   MORE INFORMATION

★06   LEGAL NOTICE











★01- Payments

The available payments are:

  • Paypal
  • Bank Card













★02- Preparation delays


The Preparation delays correspond to the time spent between your order and the shipment of your order.

If your item is in stock, your order will be shipped within 24 hours to 72h.

If your item is made to order, your order will be shipped within 3 to 4 weeks, the time for us to carefully kraft your item(s). This delay may vary depending on the flow of orders and your position on the orders list (chronologically).

The making of your item(s) will depend on your place on the orders list (chronologically)











★03- Shipping


We ship Worldwide with Local Postal Service for regular shipping, Chronopost for express shipping, and Mondial Relay for shipping to a Relay Point

All orders are carefully packed in a bubble envelope.
An email with the tracking number will be sent to you as soon as shipped.

Here are the available shipping methods:



✉ FRANCE

Choosen MethodTracked Letter
Colissimo    

Registered Colissimo
(R1 & R2 )

ChronopostMondial Relay
Delivery delays48h48h48h24h3 Days
Tracking numberYesYesYesYesYes
Delivered with signatureNoNoYesYesIn Relay Point
InsuranceNo23€/kgOui (50€ ou 200€)optional25€
Limitation3cm (1 to 2 hats)30kg30kg30kg-




✉ DOM TOM ⤵

Choosen MethodTracked Letter

International Registered Colissimo
( R1 & R2 )

Chronopost   
Delivery delays3 to 5 d.5 to 7 d. **48 h
Tracking numberYesYesYes
Delivered with signatureNoNoYes
InsuranceNoYesoptional
Limitation3cm (1 to 2 hats)30kg30kg




✉ EUROPEAN UNION ⤵

Choosen MethodInternational Priority Package

International Registered Colissimo
( R1 & R2 )

Chronopost  
Mondial Relay
Delivery Delays3 to 8 d.4 to 8 d. ***24 to 72h ****3 days
(spain: 5d)
Tracking numberYesYesYesYes
Delivered with signatureNoYesYesIn a Relay Point
InsuranceNoYes (50€ or 200€)optional25€
Limitation3cm (1 à 2 chapeaux)30kg30kg-




✉ OTHER COUNTRIES / INTERNATIONAL ⤵

Choosen MethodInternational Priority Package

International Registered Colissimo
( R1 & R2 )

Chronopost   
Delivery Delays5 to 10 d.4 to 8 d. ***24 to 72h ****
Tracking numberYesYesYes
Delivered with signatureNoYesYes
InsuranceNoYes (50€ or 200€)optional
Limitation3cm (1 to 2 hats)30kg30kg




* Working days. These delays are only informative

** 5 to 7 working days to DOM (Guadeloupe, Guyane, Martinique, Reunion, Mayotte), Saint Martin, Saint Barthélemy, Saint Pierre et Miquelon; and 7 to 10 days to French Polynesia, New-Caledony, Wallis & Futuna, TAAF.

*** Shipping delays garanteed to 18 countries: Germany, Austria, Belgium, Ireland, United Kingdom, Netherlands, Portugal, Luxembourg, Italy, Spain, Suiss, USA, Australia, Honk-Kong, Japan, China, South Korea, Singapour.

**** Chronopost delivery in 1 to 3 days to principal economic centers, in 2 to 5 days to greater part of other destinations. Please check the countries sheet to know the contries served by Chronopost.

We could not be responsible for any late or lost package. If this happen, please ask your post office with tracking number and shipping details or fill a claim on Laposte website.











★04- Returns/Refund


I put all my care in the manufacture of articles, and will do my best to satisfy your order.
However, if you are not satisfied, please contact me as soon as possible.

I do accept refund within 15 days after delivery confirmation, to the condition that label is not removed. Past these delays or without label, no refund will be possible.

Please not that the returned item should be in a perfect condition (no stain or odour), otherwise a retenue from 30% to 100% could be applied. Thank you so much for understanding.

  • READY TO SHIP items & MADE TO ORDER items are integrally refunded. You have choice to be refunded with a credit slip or directly to your payment account.
  • CUSTOM ORDER are unique pieces build to your own : them cannot be refunded for some obvious reasons. That's why we underline the importance of a good communication and back and forth messages.
  • The following items cannot be refunded : VERSATIL TAM, VERSATIL ISOR


Please note that shipping costs (back and forth) will always be in your charge and cannot be refunded. Thank you for overstanding.











★05- More information

  • Custom order prices (out of catalog) :
    Because of the time spent developing your custom order (communication, drawings, particular fabrics, tests ....), The price of a custom order is at least increased by 20% regarding to the reference model.

  • Reseller & wholesale prices: For more information, please contact me with the reference of the product and the aproximative quantities needed.











★06- Legal notice


HAT
FAYA® 2019 all rights reserved.

Hatafaya.fr and its activity is exercised by Sista Clara, registered in the Directory of Trade under number 523 562 148 RM
Address: 35000 Rennes, France
Company listed under the following registration number SIREN: 523 562 148.
Publishing Director / Site Manager Content: Sista Clara
Host: OVH SAS - 2 Rue Kellermann - 59100 Roubaix - France (0.820.698.765)

















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