★ F.A.Q ★
                           

Frequently Asked Questions

How long will my order take to arrive? When will it be delivered ?

Can I return my order if it does not suit me ?

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How long will my order take to arrive? When will it be delivered ?

Most items are made to order.
In order to know how long you will receive your order, you must add two delays:
 Preparation time + Delivery time

• Preparation time:

Items Made to Order: around 2 weeks are needed for manufacturing
Items Ready to ship : 2 to 3 days

• Delivery time, by Carrier/Country :

Tracked Letter:
48h

Colissimo:
48h

Colissimo
R1 & R2 :
48h

Chronopost:
24h

Mondial Relay:
3 days

Tracked Letter:
3-5 days jours

Colissimo
R1 & R2: 
5-7 d. **

Chronopost:
48h 

Internationnal
priority package:
3-8 days

Internationnal 
Registered Package:
4-8 d. ***

Chronopost:
24-72h ****

Mondial Relay:
3-5 days 

Internationnal
priority package:
5-10 days

Internationnal 
Registered Package:
4-8 d. ***

Chronopost:
24-72h ****

* Working days. These delays are only informative

** 5 to 7 working days to DOM (Guadeloupe, Guyane, Martinique, Reunion, Mayotte), Saint Martin, Saint Barthélemy, Saint Pierre et Miquelon; and 7 to 10 days to French Polynesia, New-Caledony, Wallis & Futuna, TAAF.

*** Shipping delays garanteed to 18 countries: Germany, Austria, Belgium, Ireland, United Kingdom, Netherlands, Portugal, Luxembourg, Italy, Spain, Suiss, USA, Australia, Honk-Kong, Japan, China, South Korea, Singapour.

**** Chronopost delivery in 1 to 3 days to principal economic centers, in 2 to 5 days to greater part of other destinations. Please check the countries sheet to know the contries served by Chronopost.

We could not be responsible for any late or lost package. If this happen, please ask your post office with tracking number and shipping details or fill a claim on Laposte website.

Can I return my order if it does not suit me?

I put all my care in the manufacture of articles, and will do my best to satisfy your order.
However, if you are not satisfied, please contact me as soon as possible.

I do accept refund within 15 days after delivery confirmation, to the condition that label is not removed. Past these delays or without label, no refund will be possible.

Please not that the returned item should be in a perfect condition (no stain or odour), otherwise a retenue from 30% to 100% could be applied. Thank you so much for understanding.

• READY TO SHIP items & MADE TO ORDER items are integrally refunded. You have choice to be refunded with a credit slip or directly to your payment account.
• CUSTOM ORDER are unique pieces build to your own : them cannot be refunded for some obvious reasons. That's why we underline the importance of a good communication and back and forth messages.
• Because of their high level of customization, the following items cannot be refunded : VERSATIL, VERSATIL VISOR, BICOLOUR

To request a return, follow these steps:

1. Login to your account
2. In your account dashboard, click on "Order history and details"
3. In front of the order concerned, click on "Details".
4. Select the item(s) you wish to return, indicating the reason for the return, then click on "generate a return".
5. The status of your return changes to "en attente de confirmation" (awaiting confirmation)
6. As soon as I receive your request, I will validate it on my dashboard and you will receive an email with the return address and the return slip.
7. All you have to do is return the hat with the return slip as soon as possible.

Upon receipt, and after checking it is in perfect condition, I will send you a refund or a credit slip, depending on your choice.
Please note that shipping costs cannot be refunded.