F.A.Q
                           

Frequently Asked Questions

How long will my order take to arrive? When will it be delivered ?

Can I return my order if it does not suit me ?



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How long will my order take to arrive? When will it be delivered ?


Most items are made to order.
In order to know how long you will receive your order, you must add two delays:
 Preparation time + Delivery time


  • Preparation time:

Items Made to Order: 3 to 4 weeks are needed for manufacturing
Items Ready to ship :
2 à 3 jours



  • Delivery time, by Carrier/Country :

                                                                                                 

FRANCE

Tracked Letter:
48h
Colissimo:
48h
Colissimo
R1 & R2 :
48h
Chronopost:
24h
Mondial Relay:
3 days

                                                                                                 

DOM-TOM

Tracked Letter:
3-5 days jours
Colissimo
R1 & R2:
5-7 d. **
Chronopost:
48h

                                                                                                 

EUROPEAN
UNION

Internationnal
priority package:
3-8 days
Internationnal 
Registered Package:
4-8 d. ***
Chronopost:
24-72h ****
Mondial Relay:
3-5 days

                                                                                                 

AUTRES PAYS

Internationnal
priority package:
5-10 days
Internationnal 
Registered Package:
4-8 d. ***
Chronopost:
24-72h ****

                                                                                                 



* Working days. These delays are only informative
** 5 to 7 working days to DOM (Guadeloupe, Guyane, Martinique, Reunion, Mayotte), Saint Martin, Saint Barthélemy, Saint Pierre et Miquelon; and 7 to 10 days to French Polynesia, New-Caledony, Wallis & Futuna, TAAF.
*** Shipping delays garanteed to 18 countries: Germany, Austria, Belgium, Ireland, United Kingdom, Netherlands, Portugal, Luxembourg, Italy, Spain, Suiss, USA, Australia, Honk-Kong, Japan, China, South Korea, Singapour.
**** Chronopost delivery in 1 to 3 days to principal economic centers, in 2 to 5 days to greater part of other destinations. Please check the countries sheet to know the contries served by Chronopost.
We could not be responsible for any late or lost package. If this happen, please ask your post office with tracking number and shipping details or fill a claim on Laposte website.

 

Can I return my order if it does not suit me?


I put all my care in the manufacture of articles, and will do my best to satisfy your order.
However, if you are not satisfied, please contact me as soon as possible.

I do accept refund within 15 days after delivery confirmation, to the condition that label is not removed. Past these delays or without label, no refund will be possible.

Please not that the returned item should be in a perfect condition (no stain or odour), otherwise a retenue from 30% to 100% could be applied. Thank you so much for understanding.

  • READY TO SHIP items & MADE TO ORDER items are integrally refunded. You have choice to be refunded with a credit slip or directly to your payment account.
  • CUSTOM ORDER are unique pieces build to your own : them cannot be refunded for some obvious reasons. That's why we underline the importance of a good communication and back and forth messages.
  • The following items cannot be refunded : VERSATIL TAM, VERSATIL ISOR


Please note that shipping costs (back and forth) will always be in your charge and cannot be refunded. Thank you for overstanding.




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